Feedback at UMA

At UMA, we highly value feedback as it helps us continuously improve the care, treatment, and services we offer. Whether you want to share a compliment, raise a concern, or submit a formal complaint, we are committed to listening and responding in a transparent and constructive manner. Rest assured, raising a concern or complaint will not affect your future care.

Ways to Leave Your Feedback:

Compliments

If you’d like to express appreciation for the care, treatment, or service you received, we would love to hear from you. Compliments can be shared verbally, in writing, by email, or over the phone. You can send your feedback to the Clinical Manager at info@UMAoxygen.com, and we will ensure it’s passed along to the relevant individual.

Concerns

If there’s an instance where you feel UMA hasn’t met your expectations but you don’t wish to file a formal complaint, you can raise a concern with us. This can be done by speaking directly with any member of staff providing your care or with our clinic manager. If you’ve already left UMA and want to raise a concern afterward, feel free to contact us via the methods below.

You can also leave a Google review to share your experience at UMA.

Complaints

If you need to make a formal complaint, we’ll ensure it’s handled confidentially and with sensitivity. Complaints can be made in writing or by email, and must be submitted within 12 months of the event or the time you became aware of the issue.

How to Make a Complaint:

  • In Writing or by Email: Please submit your complaint as soon as possible after the event.
  • Contact Details for Complaints:
  • Chloe Aylott, Clinical Manager
    UMA Ltd
    3320 Wadsworth Ave,Los Angeles, CA 90011
    8746 Clifton Way,Beverly Hills, CA 90211
    Email: info@UMAoxygen.com
    Phone:+1(213)-212-6941
    Phone:+1(424)-302-5036

When we receive your complaint, we will:

  1. Acknowledge Receipt: Within 3 working days, we will confirm receipt of your complaint and provide an expected date for a full response.
  2. Follow-up: Our Clinical Director or an appropriate team member will contact you by phone to discuss the issue further.
  3. Written Response: We will send a written response within 20 working days, unless there is an unexpected delay, in which case we will inform you.

If you’re making a complaint on behalf of someone else, please provide a completed consent form so we can share confidential details with the complainant.

To Help Us Address Your Feedback:

When submitting feedback, it will help us resolve the matter more efficiently if you provide the following:

  • Reason for your feedback
  • When and how the events occurred
  • What actions you’ve already taken (if applicable)
  • The outcome you are seeking

We appreciate you taking the time to share your thoughts and concerns with us. Your feedback helps us continue to provide the highest quality care to all of our patients. Thank you for trusting UMA with your health and well-being.